Several types of research have shown that communication is one of the essential soft skills that any individual can acquire. Your level of contact with people determines the quality of a relationship you can have with them.
In the corporate world, effective communication influences the success of a business or organization. Many companies invest significantly in the right transfer of information to ensure its optimal flow internally among employees and externally with customers.
Are you concerned about your communication skills, how it affects your relationship with people and your career or the success of your organization? Here are some helpful tips for successful communication.
1. The “listen first” rule
The first skill to learn in communication is listening. It's a challenge for a lot of people, even as simple as it sounds. To be a good listener, you must first realize that the other person wants to talk as much as you want. It would be difficult to try to get a message across if both parties are talking and no one is listening. The “listen first” rule is important for these reasons.
If you haven't started a conversation, you should listen first before you speak. Listening first means patiently trying to understand the message conveyed by the speaker before taking turns to deal with the points raised. No matter how fair you feel about your opinion, always try to listen first before speaking.
2. Active listening
Talk less does not automatically translate into good listening skills. When people aren't speaking, it doesn't necessarily mean they're listening. This is why we cannot overestimate the act of active listening.
To actively listen, you give the speaker your full attention, consciously taking note of every point he brings up and the messages he conveys.
As an active listener, you may have questions from time to time when you are not clear about certain parts of the conversation. It's okay to ask questions as long as you don't interrupt or suddenly interrupt the speaker. These are useful indications that you are actively involved in the conversation.
3. Use of body languages
Body language speaks louder than the words of your mouth. While some people don't know how to communicate with body language, many others give off negative body language when speaking.
No matter how irritated or triggered you are during a conversation, try to keep your body language in check. Avoid bodily signs such as hissing, staring, angry signs, or extreme emotions. These gestures could be easily read by the other party, affecting the quality of the communication you have.
On the other hand, it is always beneficial to use functional body language while communicating. Signs like nodding smiles, staring eyes, etc. can convey the message that you are actively involved in the discussion. You may also show signs of disagreement, confusion, and so on with the right body language, which allows the speaker to understand you before you even speak.
4. Keep your emotions in check
Many people have not learned to control their emotions while communicating. This can make it very difficult to understand the points you are trying to convey. When I say emotions, I don't just limit them to anger or other negative emotions. Excessive excitement, surprise, tears, etc. can also interfere with communication.
People do read your actions before they hear what you say. You must, however, be able to safeguard your expressions by articulating your message correctly. Extreme expression of emotions can interfere with good communication.
Judgment in conversation is also not acceptable for successful communication. While it is normal to disagree on particular topics or opinions, communicating with the intent to judge or blame is not suitable for a talker.
5. Use the feedback mechanism
Feedback mechanisms are a means of ensuring a constant connection during a conversation. You may get lost in a discussion or may not understand the point raised. For successful communication, you can use feedback mechanisms to subtly draw the speaker's attention to the contact bridge.
Preambles like “Did you say…”, “If I heard you correctly…” and likely sentences are ways to use feedback mechanisms to ensure effective communication.
Ensuring successful communication is essential for the proper functioning of any organization. The productivity of a business could be attributed to the effectiveness of communication with customers, clients and potential customers.
To ensure an appropriate and standard level of communication as a business owner, it is recommended to outsource to call center services to manage your inbound and outbound services. It gives a professional touch to your customer support services and allows you to focus on the tasks that will really drive the growth of your business.
Associated article: How to build strong working relationships
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This curious query raised many more. Namely, ' What have you done to your pants that necessitates the outil of boiling water ? ', ' Are you too dense to realise that putting your knickers in the sink and then pouring on the boiling water is far more logical ? ' and ' Have I drunk tea from a kettle that was used to clean somebody’s Y-fronts ? '
Medical experts even weighed in. Dr Heather Hendrickson, a Senior Lecturer in Molecular Biosciences at Massey University in Auckland, said : ' It is super super super super gross. ' That’s actually the scientific term. She added : ' Your friend is unlikely to have a large number of highly heat resistant pathogens in his dirty undergarments but we do not know what he does have in there or how sick he might be. ' Oh, there’s definitely something not right.
While Telegraph Travel cannot conceive an occasion when stuffing your briefs inside a kettle will pay off, there are many other devious, less disgusting ways to take advantage of the items found in most hotel rooms.
Better than boiled underwear is a boiled egg. And a kettle could do the emploi if you’d rather not fork out £15 for an overpriced breakfast ( we’ve even heard of people using them to cook pasta ).
The cheese toastie on the room service menu costs £10. But a loaf of bread and a wedge of cheddar from the local supermarket only costs a few quid. Turn it into melted goodness using your handy in-room iron
They say there’s no such thing as a free lunch ? Not if you nab an extra bread roll, a little pot of jam and a strawberry yoghurt from the breakfast buffer. Wrap it all up in a shower cap and you’ve saved yourself a tenner.
The British aren’t great when it comes to complaining ( Mrs Richards from Fawlty Towers being the notable exception ), but if you aren’t happy with your room, you’re entitled to say so - and to see the alternatives. Hotels, especially older ones, come in all shapes and sizes, so you might be given a better boudoir. If the hotel isn’t full you might even be get upgraded.
There’s nothing worse than curtains that don’t close properly - they guarantee an unwanted early wake-up call at the crack of dawn. So use a clothes hanger with clips to pin them together.
No in-room speakers ? Put your phone in a mug or glass to dramatically improve the sound quality of your tunes.
Isn’t it incredibly annoying when you want to shave/admire your pretty face after a hot shower but have to wait a good 10 minutes for the mirror to de-mist ? Yes. Yes, it is. Well, free yourself from the shackles of mirror fog. Before you shower ( maybe the night before ) liberally rub a portion of the mirror with a bar of soap. Then take a dry washcloth and buff the soap off. This will keep the mist from condensing on the mirror. And one soaping will last a few days.
Forgotten the plug adapter for your iphone charger ? You could ask to borrow one from reception. Or be really self-sufficient and use a USB port in the back of the TV to charge your device.
Staying in an inner city hotel and wary about someone breaking into your room ? Hang your Do Not Disturb sign on the door and give the impression that you’re still inside having a snooze.
' Consider the unmanned housekeeper’s trolley a smash and grab situation. Pack your bags full of almond butter hand cream and guava face soap with espresso crisps. Take three of everything and get the hell out of the hallway. Even if you do get caught, just say you were out of shampoo, or, even better, out of toilet paper, and thought you’d save them the dysfonctionnement by grabbing it for yourself. Think of it this way : these amenities are here for you, they are yours. We are in no position to dispute the claim that when you wash your hair you prefer to dump fifteen bottles of lavender and poppy seed shampoo all over your scalp like some gooey shower freak. '
And, if the room doesn’t come with conditioner, or you’ve forgotten your phone charger, just ask at the front desk. Hair products, deodorant and phone chargers are apparently the items most often left behind by guests, so the hotel might have a box of each - but ask nicely.