11 Simple Ways to Conquer Negativity in Your Business
A month after quarantine, I'm starting to see a disturbing new trend: nasty emails. Rude comments on Facebook. Accusatory emails. Sometimes downright nasty, this negativity has circulated my inboxes and Facebook groups in the wake of this pandemic. And it's not just me! An alarming number of my fellow business owners have reported seeing a […]

A month after quarantine, I'm starting to see a disturbing new trend: nasty emails. Rude comments on Facebook. Accusatory emails. Sometimes downright nasty, this negativity has circulated my inboxes and Facebook groups in the wake of this pandemic.

And it's not just me! An alarming number of my fellow business owners have reported seeing a huge increase in the number of people responding to emails with sarcasm and sarcasm or accusing them of being crooks.

Have you experienced this negativity in your own business? If so, this message is for you:

You don't need to bear the brunt of their hatred.

Because here's what haters don't know ... Building a business is A LOT OF JOB. It takes sacrifice and a lot of courage to start from nothing.

The haters don't know it because they are NOT the ones doing the 👏 * work * 👏🏾.

You are.

Small businesses are the lifeblood of our communities and are run by people like you and me who are in the trenches, dedicating their hearts and souls to their business. Your real fans know this, and they are the ones we continue to show for.

So how can we stay positive and productive when it feels like we're all living in a pressure cooker right now?

11 easy ways to beat negativity in your business

Tip # 1: Put on the blinders.

Facebook groups can often attract internet trolls like bees to honey.

Focus on your own business now, instead of wasting hours in Facebook groups playing the comparison game. I find myself in this trap all the time. If you leave them, these groups can be a big loss to your productivity and confidence!

So here is my bold suggestion for you.

Try taking a break from Facebook groups for ONE MONTH. No seriously!

I'm sure it won't surprise you that in December 2016 I had not yet crossed my revenue goal of $ 5,000 per month but after giving up Facebook and giving back those hours to move my business forward , I more than doubled my income in just a few months!

Since negativity is as contagious as this virus, maybe it's time for a little social quarantine. . .

Tip # 2: Address your fears head-on.

What's holding you back from taking the next big step, launching the course you've been dreaming of or creating your first product?

Do you feel crippled by an average review you received this week? Are you afraid of selling in this climate? Does a refund claim throw you totally out of your game by pushing your fear of failure?

Once we can identify our fears, we can distinguish the lies from the truth.

Truths: Now is the perfect time to sell. Refund requests usually mean that your product just wasn't the right fit for that person. And the nasty critics come from the haters. Remember what I said about haters ??

Tip # 3: Celebrate how far you've come.

Take 20 minutes to reflect on the moves (big and small) you've made over the past year. Maybe you've made the decision to start a business (woohoo!), Maybe you've created a new product, or grown your email list to a few hundred or a few thousand. You have taken one step closer to your dreams, and each step is a victory.

We all need to constantly remind ourselves of our victories. It helps us keep a healthy perspective on how far we've come when our instinct is to only look at how far we need to go.

Tip # 4: Unsubscribe from negative Nancys.

You don't have to serve everyone, you just need to serve YOUR people.

If you find that there are outliers that are emptying your bucket, you can let them go.

Tip # 5: Encourage your community.

I'm talking about your fellow small business owners!

Taking two minutes this week to write a friendly response to someone's newsletter or leave a review for a product you liked could be a much needed drop of kindness for someone.

Encouragement breeds trust, and we all have the power to give that to someone, just as we have the power to take it away.

Tip # 6: Create a "braces" folder.

I once had a boss who kept a folder of thanks and nice emails from clients in her filing cabinet. She claimed it was so she could take it off for quarterly exams and wave it in front of her supervisor's face to justify a raise, but I would sometimes catch her taking it off during a lunch break.

Sometimes we have to remember the impact we have had on people or the kindness we have received, and there is no shame in that! There is no shame in reminding the people that matter who you are.

Cheerful smiling female entrepreneur using headset to talk to colleague and take notes

Tip # 7: Pass email management.

One of our students asks his VA to monitor all of his emails. She then receives a weekly summary of positive emails that she can choose to respond to or not. The negative emails don't even cross her desk and she lets her VA (who is not emotionally attached to the business) handle them in a professional and helpful manner.

Managing emails is a great job for an assistant. Let someone else be on the front line, and fend off bullies who don't serve you or your vision.

As small business owners, we feel everything more personally. A mean email isn't just an email to a faceless executive, it's a mean email to ME, directed at all I stand for, laughing at my blood, sweat and tears ! Okay, I'm dramatic, but you understand. Negativity hits small business owners the hardest because our hands and hearts are in the business, making every interaction (good and bad) more personal.

Tip # 8: Anticipate negativity and prepare to deal with it.

If you can anticipate the negative responses you are likely to receive due to price changes, media changes, communication speed, etc. etc., you can plan in advance how you will react in certain situations and avoid a cold sweat while thinking about your inbox.

Tip # 9: Focus on areas of your business where you are making an impact.

A fellow business owner recently shared with me that he had felt frustrated and disappointed with growing his email list until he realized he had a really high open rate. ! The change of perspective has been a game-changer for them.

Once you have celebrated the victories, you will have the energy and motivation to face any problems or challenges.

Tip # 10: Do you see crazy people? Keep scrolling!

Clickbait. The ultimate waste of time. We've all had that Buzzfeed article experience where we click that click bait headline, and before we know it we wasted half of our lunch break just trying to get the juicy gossip that had been promised.

Facebook groups can work in a very similar way ...

I realize that for some, taking an FB break is just not a reality for your business or is just too drastic. Maybe instead, you can make the active decision to scroll the fools. Put those blinders on and ignore the plaintiffs, instigators and aggravators (the people, not the group).

Many of my business owner friends have shared that they focus their energy on Instagram because it is a much more positive social platform. Being more active on Instagram and less active on Facebook could make a big difference. I agree!

Tip # 11: Have compassion on haters.

I've shared lots of tips for avoiding hate, ignoring hate, and preparing for hate, but what thwarts hate?

This quarantine was an emotional challenge for everyone. People all over the world, on the streets and in our homes, suffer from anxiety, loss, grief, loneliness and depression.

Isolation studies have shown that connection is the most important thing for those who suffer. Perhaps the feeling behind our response to a nasty comment could be, "I'm here, how are you?"

These are hectic and trying times, and the reality is, we just don't know how this can affect our clients, our clients and, unfortunately, our trolls.

As the coordinator of the Redefining Mom project, Hayley likes to say: "Kill them with kindness!"

choose kindness

I hope these tips inspire and motivate you to eliminate the negativity you encounter in your own business. Don't let the enemies bring down your big and daring visions for your future! They are too good!

More productivity tips to help you stay focused on your business:

FREE Printable Business Tracking Templates

Monetize Your Online Business: How To Launch A Digital Product

How to convince your spouse to start an online business makes sense

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In order to overcome negativity, you need to lean on the positive and focus on the productive.  I have 11 simple steps you can take to overcome the negativity that threatens your online business.


Take charge. Children crave limits, which help them understand and manage an often confusing world. Show your love by setting boundaries so your kids can explore and discover their passions safely.

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Don’t try to fix everything. Give young kids a chance to find their own solutions. When you lovingly acknowledge a child’s minor frustrations without immediately rushing in to save her, you teach her self-reliance and resilience.

Pick your battles. Kids can’t absorb too many rules without turning off completely. Forget arguing about little stuff like choices and occasional potty language. Focus on the things that really matter -- that means no hitting, rude talk, or lying.

Play with your children. Let them choose the activity, and don’t worry about rules. Just go with the flow and have fun. That’s the name of the game.

Read books together every day. Get started when he’s a newborn; babies love listening to the sound of their parents’ voices. Cuddling up with your child and a book is a great bonding experience that will set him up for a lifetime of reading.

Schedule daily special time. Let your child choose an activity where you hang out together for 10 or 15 minutes with no interruptions. There’s no better way for you to show your love.

Encourage daddy time. The greatest untapped resource available for improving the lives of our children is time with Dad -- early and often. Kids with engaged fathers do better in school, problem-solve more successfully, and generally cope better with whatever life throws at them.

Make warm memories. Your children will probably not remember anything that you say to them, but they will recall the family rituals -- like bedtimes and game night -- that you do together.

Be the role model your children deserve. Kids learn by watching their parents. Modeling appropriate, respectful, good behavior works much better than telling them what to do.

Fess up when you blow it. This is the best way to show your child how and when she should apologize.

Take charge. Children crave limits, which help them understand and manage an often confusing world. Show your love by setting boundaries so your kids can explore and discover their passions safely.

Live a little greener. Show your kids how easy it is to care for the environment. Waste less, recycle, reuse, and conserve each day. Spend an afternoon picking up trash around the neighborhood.

Always tell the truth. It’s how you want your child to behave, right ? Kiss and hug your spouse in front of the kids. Your marriage is the only example your child has of what an intimate relationship styles, feels, and sounds like. So it’s your travail to set a great standard.

Give appropriate praise. Instead of simply saying, ' You’re great, ' try to be specific about what your child did to deserve the positive feedback. You might say, ' Waiting until I was off the phone to ask for cookies was hard, and I really liked your patience. '

Cheer the good stuff. When you notice your child doing something helpful or nice, let him know how you feel. It’s a great way to reinforce good behavior so he’s more likely to keep doing it.

Gossip about your kids. Fact : What we overhear is far more potent than what we are told directly. Make praise more effective by letting your child ' catch ' you whispering a compliment about him to Grandma, Dad, or even his teddy.

Give yourself a break. Hitting the drive-through when you’re too tired to cook doesn’t make you a bad père.

Trust your mommy gut. No one knows your child better than you. Follow your instincts when it comes to his health and well-being. If you think something’s wrong, chances are you’re right. Just say ' No. ' Resist the urge to take on extra obligations at the office or become the Volunteer Queen at your child’s school. You will never, ever regret spending more time with your children.

Don’t accept disrespect from your child. Never allow her to be rude or say hurtful things to you or anyone else. If she does, tell her firmly that you will not tolerate any form of disrespect. Pass along your plan. Mobilize the other caregivers in your child’s life -- your spouse, grandparents, daycare worker, babysitter -- to help reinforce the values and the behavior you want to instill. This includes everything from saying thank you and being kind to not whining.

Ask your children three ' you ' questions every day. The art of conversation is an important social skill, but parents often neglect to teach it. Get a kid going with questions like, ' Did you have fun at school ? ' ; ' What did you do at the party you went to ? ' ; or ' Where do you want to go tomorrow afternoon ? ' Teach kids this bravery trick. Tell them to always notice the color of a person’s eyes. Making eye contact will help a hesitant child appear more confident and will help any kid to be more assertive and less likely to be picked on.

Acknowledge your kid’s strong emotions. When your child’s meltdown is over, ask him, ' How did that feel ? ' and ' What do you think would make it better ? ' Then listen to him. He’ll recover from a tantrum more easily if you let him talk it out.

Show your child how to become a responsible citizen. Find ways to help others all year. Kids gain a sense of self-worth by volunteering in the community. Don’t raise a spoiled kid. Keep this thought in mind : Every child is a treasure, but no child is the center of the universe. Teach him accordingly.

Talk about what it means to be a good person. Start early : When you read bedtime stories, for example, ask your toddler whether characters are being mean or nice and explore why. Explain to your kids why values are important. The simple answer : When you’re kind, generous, honest, and respectful, you make the people around you feel good. More important, you feel good about yourself.

Set up a ' gratitude circle ' every night at dinner. Go around the table and take turns talking about the various people who were generous and kind to each of you that day. It may sound corny, but it makes everyone feel good.

Serve a food again and again. If your child rejects a new dish, don’t give up hope. You may have to offer it another six, eight, or even 10 times before he eats it and decides he likes it. Avoid food fights. A saine child instinctively knows how much to eat. If he refuses to finish whatever food is on his plate, just let it go. He won’t starve.

Eat at least one meal as a family each day. Sitting down at the table together is a relaxed way for everyone to connect -- a time to share happy news, talk about the day, or tell a silly joke. It also helps your kids develop saine eating vêtements. Let your kids place an order. Once a week, allow your children to choose what’s for dinner and cook it for them.

Say ' I love you ' whenever you feel it, even if it’s 743 times a day. You simply can not spoil a child with too many mushy words of affection and too many smooches. Not possible. Keep in mind what grandmoms always say. Children are not yours, they are only lent to you for a time. In those fleeting years, do your best to help them grow up to be good people. Savor the moments. Yes, parenthood is the most exhausting travail on the planet. Yes, your house is a mess, the laundry’s piled up, and the dog needs to be walked. But your kid just laughed. Enjoy it now -- it will be over far too fast.

Teach your baby to sign. Just because a child can’t talk doesn’t mean there isn’t lots that she’d like to say. Simple signs can help you know what she needs and even how she feels well before she has the words to tell you -- a great way to reduce frustration. Keep the tube in the family room. Research has repeatedly shown that children with a TV in their bedroom weigh more, sleep less, and have lower grades and poorer social skills. P. S. Parents with a television in their bedroom have sex less often. Get kids moving. The latest research shows that brain development in young children may be linked to their activity level. Place your baby on her tummy several times during the day, let your toddler walk instead of ride in her stroller, and create opportunities for your older child to get plenty of exercise.

Get your kids vaccinated. Outbreaks of measles and other diseases still occur in our country and throughout the world. Protect that smile. Encouraging your kid to brush twice a day with a dab of fluoride toothpaste will guard against cavities. Be averti about safety. Babyproof your home thoroughly, and never leave a child under 5 in the tub alone. Make sure car seats are installed correctly, and insist that your child wear a helmet when riding his bike or scooter. Listen to the doc. If your pediatrician thinks your kid’s fever is caused by a malware, don’t push for antibiotics. The best medicine may be rest, lots of fluids, and a little TLC. Overprescribing antibiotics can cause medical problems for your child and increase the chances of creating superbugs that resist treatment.

Keep sunblock next to your kid’s toothpaste. Apply it every day as part of the morning routine. It’ll become as natural as brushing her teeth. Put your baby to bed drowsy but still awake. This helps your child learn to soothe himself to sleep and prevents bedtime problems down the line. Know when to toilet train. Look for these two signs that your child is ready to use the potty : He senses the urge to pee and poop ( this is different from knowing that he’s already gone ), and he asks for a diaper change.

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