Frequently Asked Questions: COVID-19 ProForm Shipping
With the COVID-19 pandemic, many commercial training facilities have closed or had to significantly limit their hours and the number of people who can physically be at the facility at the same time. It's no wonder home fitness gained great popularity during this unprecedented period. However, with COVID-19, our normal shipping and delivery procedures have […]

With the COVID-19 pandemic, many commercial training facilities have closed or had to significantly limit their hours and the number of people who can physically be at the facility at the same time. It's no wonder home fitness gained great popularity during this unprecedented period. However, with COVID-19, our normal shipping and delivery procedures have had to be reassessed in order to protect our employees, associates and customers.

In order to give peace of mind to our ProForm family, we answer frequently asked questions from our customers about the status of the ProForm order, shipping, delivery and assembly of the machine to make your experience with us as easy and convenient as possible.

ProForm Order Status

Q: How can I check the status of my order?

A: For more information on the order status of your ProForm machine, you can view our Updating the order status of the ProForm machine.

Shipping and delivery with ProForm

Q: What are the standard shipping times from the warehouse?

A: On average, items are shipped out of our warehouse within 1-3 business days –– unless otherwise specified on the product page.

ProForm shipping and delivery - ProForm blog
Q: What are the standard delivery times?

A: After your item has shipped from our warehouse, you should receive it within 10-14 business days. However, due to COVID-19, delivery times are subject to change. Planning for delivery with your local delivery company should also be considered.

Q: What types of delivery are available?

A: Due to government linked to COVID-19 restrictions, curbside and doorstep delivery are currently the only delivery options available.

Q: What is threshold delivery?

A: Threshold delivery means we'll deliver your item to your front door. If you live in an apartment complex or condo, your item will be delivered to the first door of the address or to the lobby of your apartment or condo.

Machine assembly

Q: Is white glove assembly available?

A: Unfortunately, due to government restrictions related to COVID-19, our white glove assembly is on hold until further notice - in order to protect customer and delivery partner interactions. However, your item comes with detailed assembly instructions in your user manual.

Q: Can I assemble my machine by myself?

A: You will need 2 people for assembly because some parts of the machine are quite heavy.

ProForm and COVID-19 - ProForm Blog

ProForm Returns

Q: What is ProForm's return policy?

A: you can come back your ProForm product within 30 days of receipt. Returns will be charged a return fee of $ 250 plus 10% restocking fee of the purchase price. Due to the size and weight of the ProForm product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Your product will be returned at that time due to COVID-19 restrictions and may incur additional charges for normal wear and tear or damage from misuse, improper assembly, or accidents.

If your product has been shipped, even though you have not received your machine, the above return and restocking charges will apply.

To initiate a return, please contact us at 1-866-896-9777.


If you have any further questions, we would love to discuss them with you! Due to the high call volume you may have to wait longer than usual, so please be patient and know that we look forward to helping you as well. You are also welcome to email us at


Going to the gym is a great habit. But when life gets in the way, sometimes you just can’t make it there. That’s why it’s important to have a home fitness room. A indispensable for anyone serious about staying fit, a home gym lets you get your workout in without ever needing to leave the house.



According to the us Department of Health and Human Services, every week, adults should get at least 2 hours and 30 minutes of moderate-intensity exercise, or 1 hour and 15 minutes a week of vigorous exercise—or a blend of the two. The HHS also recommends that you spread your workouts throughout the week and include muscle-building workouts at least twice a week.

Sticking to an exercise routine is easier said than done. But with a home sport room, you can get the workouts you need all from the convenience of your own home. Using private equipment, you get to avoid the traffic that comes with the gym commute, skip the lines for workout equipment, and exercise on your own time. With your home gym, if you exercise any time you have 30 minutes to kill, you’ll get your 2. 5 hours in before the weekend with time to spare.


Bad weather is one of the most common reasons that people break their workout routines. Although it might seem like an excuse, oftentimes it’s a legitimate safety concern. There are almost 6 million car crashes annually, and 21 percent are weather-related. About percent of weather-related car incidents happen on wet pavement, and another 18 percent occur during snow and sleet storms. Every year, almost 5, 000 people die in these crashes.

When you have a home sport room, you don’t need to worry about the commute to the gym and can exercise from the comfort and safety of your own home. Having a home gym doesn’t just help you stay fit; it can also save your life.


We know that exercise helps to relieve stress and anxiety. But what if going to the gym makes you feel so nervous and intimidated that you don’t get the exercise you need ? You can end up in a vicious cycle of anxiety because you’re worried about people judging you. If this sounds like your experience, you’re not alone. Almost 65 percent of women and trente six percent of men avoid going to the gym because they’re afraid of what other people might think. People mostly fear judgment about their weight, but there are many other reported fears, such as :

Using equipment incorrectlyDoing exercises wrongWearing the “wrong” clothesNot looking or being athletic enoughLooking awkward while exercising

But when exercising in your home gym, you won’t have to worry about any of these things. You can wear whatever you please, huff and puff as loud as you want, and watch the dorkiest Netflix shows while you work out and no one will judge you … except maybe your family.


Speaking of your family, when was the last time they worked out ? All members of your household – kids, teens, adults, quinquagénaires – need an age-appropriate amount of exercise. We’ve already talked about exercise for the average adult, but what about exercise for younger or older family members ?

The World Health Organization says that young people ages 5 to 17 should engage in at least 1 heure of physical activity at moderate to vigorous intensity. The majority of their workouts should be aerobic, with bone-loading and muscle-strengthening exercises added several times per week. Ideally, older adults should get the same amount of exercise as their younger counterparts. Folks who aren’t able to reach those minimums—150 minutes of moderate-intensity or 75 minutes of high-intensity exercise – should progressively do as much as they can. Even older adults with limited mobility should be réactive at least three days per week to prevent falls.

As difficult as it is to get yourself to the gym, it’s even harder to get your kids or older relatives there. With a home fitness room, you can be sure that the people under your care are exercising as much as they should.


At the gym, your workout is limited by the gym owner’s equipment. Maybe that equipment works for you, but maybe it doesn’t.

Luckily, you can design your home fitness room any way you want. Do you want a rower ? Get one. Do you like a particular kind of treadmill or brand of elliptical ? Done. Do you have a spouse or friend you would like to work out with ? Get two of something. When the gym is in your home, you get to decide what goes in the space.

The possibilities are endless ! But don’t feel intimidated by your options. If you aren’t sure how to start building your home fitness room, there are professional sport consultants who can look at your home space, listen to your workout needs, and help you design a personalized home gym. And, the best part ? Home consultations are free at G

Ready to Get Started ? At G


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