The iconic hotel brand is collaborating with market leaders in guest experience management solutions to develop a unique AI-powered chatbot messaging solution for the hospitality industry.
Barcelona, Spain, November 24, 2020 - Radisson Hotel Group has selected ReviewPro's Guest Experience Automation ™ (GEA), which includes an artificial intelligence-based chatbot messaging solution, as part of the group's continued investment and commitment to always innovate, develop and improve the customer experience in its global hotels and resorts portfolio.
ReviewPro has developed a native chatbot solution that will help hotels respond immediately to incoming guest email requests and provide automated outgoing communication. After a decade of leadership in the online reputation and customer feedback market, ReviewPro is now deploying its GEA solution to deliver exactly what the industry needs now: fast, up-to-date, and efficient communication at all stages of the process. travel of clients.
“Technology has never been more crucial to the hospitality industry, and Radisson Hotel Group is committed to being at the forefront of developing IT and digital infrastructure. ReviewPro has supported us as we continue to put customer experience at the heart of everything we do. GEA's chatbot solution not only increases efficiency by answering some of the frequently asked questions of customers, but it also provides the support structures necessary to meet customer needs for information and support from the customer. booking on departure ”, declared Cristina Serra, Global SVP Brand Strategy & Guest Experience for Radisson Hotel Group. “We trust the ReviewPro and Shiji teams, and see them as our technology partners, not just a technology provider. We are very excited to take this step with ReviewPro which has been a great partner over the years and look forward to deploying GEA in our global properties across the globe.
Guest Experience Automation ™ works seamlessly with other customer experience management solutions Radisson Hotel Group already uses to continuously deliver a better guest experience, save time, improve efficiency and deliver valuable data, including Online reputation management, Customer satisfaction surveys, and Automatic case management.
This pioneering software is different from others in the chatbot market, ensuring it proves ROI from day one:
- Requires minimal implementation and training time
- Comes ready to answer over 5,000 hospitality-specific questions
- Includes a knowledge base pre-populated with the hotel's own information
- Doesn't stop at a simple chatbot solution - is supported by automation and tracking tools to provide full support before, during and after stay
Since 2017, Radisson Hotel Group has worked with ReviewPro as one of its key technology partners to support its customer-centric strategy. In 2019, the two companies started working together on a specialized artificial intelligence solution for the hospitality industry, and by the end of March 2020, more than 80% of Radisson Hotel Group's inbound requests were successfully handled by the chatbot.
“We are delighted to have been able to develop this pioneering product alongside Radisson Hotel Group, one of our most valuable and forward thinking clients. The process has given us the privilege of developing a solution that meets the specific needs of the hospitality industry for communication, automation, and guest feedback management, going well beyond industry standards for functionality. simple conversions ”, said Michael kessler, CEO of ReviewPro, “When designing solutions, we value and prioritize flexibility and scalability to meet the needs of hospitality businesses. We look forward to continuing to work with the Radisson Hotel Group team and deploying the solution for the industry as a whole. "
About Radisson Hotel Group
Radisson Hotel Group is one of the largest hotel groups in the world with nine distinctive hotel brands and more than 1,400 hotels in operation and under development in 120 countries.
The Group's global brand promise is Every Moment Matters with a Yes I Can signature! service ethics. The Radisson Hotel Group portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson and Prizeotel under a Radisson Hotels commercial umbrella brand.
Radisson Rewards is the global rewards program that offers unique and personalized ways to create memorable moments that matter to customers. Radisson Rewards offers exceptional loyalty benefits to customers, meeting planners, travel agents and business partners.
Radisson Meetings offers tailor-made solutions for any event or meeting, including hybrid solutions that put guests and their needs at the heart of its offering. Radisson Meetings is built around three strong service commitments: personal, professional and memorable while respecting the brilliant basics and being uniquely 100% carbon neutral.
More than 100,000 team members work at the Radisson Hotel Group and in hotels licensed to operate in its systems. For more information visit Radisson Hotels
ReviewPro, a brand of the Shiji Group, is the world leader in Guest Intelligence solutions, with more than 60,000 hotels in 150 countries. ReviewPro's Global Review Index ™ (GRI), the industry standard online reputation score, is based on review data collected from over 175 OTAs and review sites in over 45 languages. The company's portfolio of cloud solutions includes online reputation management, customer satisfaction surveys, and automatic case management. ReviewPro is also providing an innovative artificial intelligence-based customer experience automation product to automate customer experience management in hotels. These tools and processes allow customers to prioritize operational and service improvements to deliver better customer experiences and increase customer satisfaction, online rankings, and revenue.
For more information visit ReviewPro.
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Learn more about Customer Experience Automation ™
About the Shiji group
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, to payment gateways, data management, online distribution and more.
Founded in 1998 as a network solution provider for hotels, Shiji Group today has 5,000 employees in more than 80 subsidiaries and brands, serving more than 74,000 hotels, 200,000 restaurants and 600,000 outlets.
With the benefit of investment partners such as Alibaba, Shiji is developing a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally between related industries. The importance of cross-industry integration to connect all levels of the supply chain, from customers to distributors and suppliers of all types, is an essential part of our mission. Our goal is to make the transition to fully integrated systems easier for our clients through a network of platforms that communicate securely and easily so that our clients can focus on their core competencies in serving their clients and guests.
For more information visit Shiji Group
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This curious query raised many more. Namely, ' What have you done to your pants that necessitates the application of boiling water ? ', ' Are you too abondant to realise that putting your knickers in the sink and then pouring on the boiling water is far more logical ? ' and ' Have I drunk tea from a kettle that was used to clean somebody’s Y-fronts ? '
Medical experts even weighed in. Dr Heather Hendrickson, a Senior Lecturer in Molecular Biosciences at Massey University in Auckland, said : ' It is super super super super gross. ' That’s actually the scientific term. She added : ' Your friend is unlikely to have a grande number of highly heat resistant pathogens in his dirty undergarments but we do not know what he does have in there or how sick he might be. ' Oh, there’s definitely something not right.
While Telegraph Travel cannot conceive an occasion when stuffing your briefs inside a kettle will pay off, there are many other devious, less disgusting ways to take advantage of the items found in most hotel rooms.
Better than boiled underwear is a boiled egg. And a kettle could do the job if you’d rather not fork out £15 for an overpriced breakfast ( we’ve even heard of people using them to cook pasta ).
The cheese toastie on the room service menu costs £10. But a loaf of bread and a wedge of cheddar from the local supermarket only costs a few quid. Turn it into melted goodness using your handy in-room iron
They say there’s no such thing as a free lunch ? Not if you nab an extra bread roll, a little bocal of jam and a strawberry yoghurt from the breakfast buffer. Wrap it all up in a shower cap and you’ve saved yourself a tenner.
The British aren’t great when it comes to complaining ( Mrs Richards from Fawlty Towers being the notable exception ), but if you aren’t happy with your room, you’re entitled to say so - and to see the alternatives. Hotels, especially older ones, come in all shapes and sizes, so you might be given a better boudoir. If the hotel isn’t full you might even be get upgraded.
There’s nothing worse than curtains that don’t close properly - they guarantee an unwanted early wake-up call at the crack of dawn. So use a clothes hanger with clips to pin them together.
No in-room speakers ? Put your phone in a mug or glass to dramatically improve the sound quality of your tunes.
Isn’t it incredibly annoying when you want to shave/admire your pretty face after a hot shower but have to wait a good 10 minutes for the mirror to de-mist ? Yes. Yes, it is. Well, free yourself from the shackles of mirror fog. Before you shower ( maybe the night before ) liberally rub a portion of the mirror with a bar of soap. Then take a dry washcloth and buff the soap off. This will keep the mist from condensing on the mirror. And one soaping will last a few days.
Forgotten the plug adapter for your iphone charger ? You could ask to borrow one from reception. Or be really self-sufficient and use a USB port in the back of the TV to charge your device.
Staying in an inner city hotel and wary about someone breaking into your room ? Hang your Do Not Disturb sign on the door and give the impression that you’re still inside having a snooze.
' Consider the unmanned housekeeper’s trolley a smash and grab situation. Pack your bags full of almond butter hand cream and guava face soap with espresso crisps. Take three of everything and get the hell out of the hallway. Even if you do get caught, just say you were out of shampoo, or, even better, out of toilet paper, and thought you’d save them the dysfonctionnement by grabbing it for yourself. Think of it this way : these amenities are here for you, they are yours. We are in no place to dispute the claim that when you wash your hair you prefer to dump fifteen bottles of lavender and poppy seed shampoo all over your scalp like some gooey shower freak. '
And, if the room doesn’t come with conditioner, or you’ve forgotten your phone charger, just ask at the front desk. Hair products, deodorant and phone chargers are apparently the items most often left behind by guests, so the hotel might have a box of each - but ask nicely.