Bad timing from bad news hits Fitbit.
A recall is never good news but luckily for Fitbit, this one would only affect a small number of devices. Specifically, this is the high-end ECG functionality of Fitbit. MEANING model causing the problem and "only" 900 of them would be affected. Naturally, Fitbit replaces them FOC and contacts customers to arrange this.
Although similar, it does NOT affect the Fitbit Versa 3 model as the ECG features are only for the Fitbit SENSE.
It was clear that Fitbit had to release the Versa 3 and SENSE to meet customer needs for Christmas and aanalyst needs for sales numbers in the key period of the year. Some industry commentators thought the launch was a bit rushed as there were a noticeable number of issues at launch as well.it seems that their concerns may have been justified.
Fortunately, recalls are rare. You might remember a situation with the Fenix 5 and Fenix 5s a few years ago, where a recall might have been warranted, but Garmin chose to scramble it, easily for Garmin, Garmin critics tend to be too afraid to talk about these things too loudly. The success of the sequel Fenix 5-plus and Fenix 6 showed that their strategy did not particularly hurt their prospects. That said, this year Garminpocalypse fondant was really bad news for Garmin, but how often have you thought about it lately? I didn't mean… neither did I!
Here's the full email affected customers should have already received from Fitbit:
Here is Fitbit customer support. Thank you for purchasing Fitbit Sense.
We have identified a hardware issue with your device that could affect its ability to function properly. Please return the device to us. We will provide you with a prepaid return label.
To ensure you get the best Fitbit experience possible, we offer a free replacement. Please keep all original accessories, such as your charging cable and band. You will only receive a replacement device.
Once we receive your shipping details, you'll receive an email with the next steps for your replacement, and then we'll send you a new Fitbit Sense.
Reply to this email and provide us with the following information:
- Full Name:
- Street name (line 1):
- Postal address (line 2):
- Postal code:
- Telephone number:
- Email address associated with your Fitbit account:
If you have any questions, please reply to this email or visit: help.fitbit.com
Joseph RL. and the Fitbit team
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Source: The edge
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Most people think of course as a solo venture. And while runners appreciate ( read : need ) quality “me time, ” there’s something quite powerful about course in a pack.
“Most of the time people join groups for the social experience, but the cool thing about a course group is that you can be a part of it without saying a word, ” says Scott Miller, founder of the Boulder Trail Running Breakfast Club. “It’s a great opportunity to connect. ”
Here, Miller plus five other running club founders, share tips for building—and sustaining—your own course club.
Jessamy Little, who founded the Cass Runners Club, a 100-plus person course group in London comprised of her school classmates, suggests asking potential members what days, times, and locations work best with their schedules. Some groups may favor an early morning sweat sesh, while others may prefer meeting after work. “A recommendation for a newer club is to have two set course days, ” Little says. “One during the week that is more focused on ‘getting it done’ and one on weekends that can have a more ‘fun and footloose’ vibe. ” For Little’s group, the weekend runs were geared toward exploring new areas of the city.
“Don’t get discouraged if not a lot of people show up at first, ” says Marnie Kunz, founder of Runstreet, an NYC-based company that leads art runs—urban runs that pass by street art in cities across the U. S. When Kunz held her first art run in 2015, just one person came : a man on a bike. Kunz was disappointed, embarrassed, and considered canceling the whole thing. But the next week a few more people showed up, and then a few more. Soon, word got out. Runstreet has since hosted more than 200 runs in cities around the country “Realizing that everyone starts from scratch really helps, ” Kunz says.
Kunz stresses the importance of having your own website that houses all information about your runs along with photos. “Social media platforms can change—and not everyone is on every platform—so it helps to have everything in one place. ” Keep your communication consistent across platforms to help create a streamlined brand.
Let people know what they are getting themselves into, Miller says. His Boulder, Colorado-based group of 100-plus members meets every Saturday for a long trail run ( anywhere between two to six hours ) followed by a group breakfast. Because the group’s runs cover a wide range of terrain, he wrote several articles explaining the general genres of conditions runners can expect and the group’s approximate pace along with safety tips.
The articles are published on the group’s MeetUp page, and when a new person signs up, Miller sends them the reading material. “If your group is not a beginner group, you need to make that clear, ” Miller says. “You don’t want people to show up and have a bad time. I try to be really descriptive about the time, en ligne, and elevation of our runs so people know what they are in for. ”
Many members of Miller’s group take photos during the runs and post them to the group’s page. He says it helps draw new members. “When people are looking for a course group and they see pictures of runs in amazing areas, people smiling—both men and women—they see that it’s a mixed group that likes to be social and have fun. ”
Frankie Ruiz, cofounder of the Miami Marathon and founder of the Baptist Health South Florida Brickell Run Club, a free, once-a-week, Miami-based group of about 400 runners, can count on one hand the number of times he’s cancelled runs throughout the program’s nine-year tenure.
“Our main message is that we don’t cancel, ” he says. “If it’s really rough out, we’ll go to a parking garage or go indoors and do a core séance. ” He says this has helped build the club’s reputation as a consistent amenity offered by the city. “Even if a runner doesn’t show up, I think there’s a comfort knowing that there is something in your city that doesn’t stop. ”
“If you have new people coming in, you can’t assume that they know the rules and guidelines, ” Ruiz says. “Communication needs to be all the time. ” Even though the group’s “weather-proof policy” may be well understood among current members, every time the skies get gloomy, the club blasts their social channels with reminders that the runs are still on. It also helps to communicate the planned route, distance, and pace in advance so that new members can plan their fuel and attire accordingly.